Start your Peter Rabbit Cross Stitch journey today!

With Peter Rabbit Cross Stitch, you’ll stitch and create a stunning Peter Rabbit & Friends character sampler. Split into the four seasons, the finished piece is a timeless classic that will look beautiful in any bedroom or nursery. You can celebrate all of your favourite Peter Rabbit & Friends characters and bring them to life in cross stitch week-by-week, plus create a variety of beautiful cross stitched items for friends, family and home too.

Issue 1 will be available to buy on 6th March 2024. Issue 2 will be available 2 weeks later, and all further issues will be released weekly.

There are currently 120 issues planned.

Weekly from issue 3 onwards.

• Issue 1 comes at the special price of 99p (€1.99). Premium subscribers will pay £1.99 (€3.49).
• Issue 2 comes at the special price of £2.99 (€4.99). Premium subscribers will pay £3.99 (€6.49).
• Issue 3 onwards is priced at £4.99 (€7.99). Premium subscribers will pay £5.99 (€9.49).

We are sorry, but at the moment we cannot send copies outside the UK or ROI.

We’re sorry, but issues will not be available digitally.

You can subscribe in one of 3 ways; online, by telephone on 0344 892 7198 or by post by filling in a subscription form which can be found in issue 1 of the collection.

Gifts are reserved for those starting their subscription with issues 1, 2, 3 or 4.

• With your 1st delivery, you will receive your FREE cross stitch starter kit plus one of your issues will also be FREE.
• With your 3rd delivery, you will receive your FREE Peter Rabbit Cross Stitch binder and dividers.
• With your 5th delivery, you will receive your FREE Peter Rabbit teacup and saucer.
• With your 7th delivery, you will receive your FREE Peter Rabbit tin set.

Please note, some gifts may be dispatched separately from the issues.

No, sorry, but if you’d like to subscribe you can do so here. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

If you have subscribed online, you will receive a confirmation email within 24 hours of placing your order. You should then receive your welcome email within 72 hours, containing your subscription number. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven’t received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please be sure to include your full name and the collection you wish to subscribe to in the subject line.

All our despatches are sent by Royal Mail. Some parcels that we send out which include gifts, magazine binders, or storage boxes may be too large to fit through letter boxes. If Royal Mail have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘we tried to deliver’ card which should have your sorting office contact details on it.

Please note that a premium subscription is not available to those starting their subscription from issue 6 onwards.

The premium subscription is an exclusive offer giving you the opportunity to receive additional gifts throughout the collection by paying only £1 (€1.50) extra per issue. That means as a premium subscriber you get all the benefits of a regular subscription (including the subscription gifts), plus you receive 5 elegant Peter Rabbit and Friends embroidery kits throughout your collection. Each kit comes with the exclusive motif printed on drill fabric, 8 skeins of thread, a 9 inch wooden embroidery hoop and an 8 page instruction booklet featuring 4 new stitches to learn and use on your design.

You can begin a premium subscription by subscribing here and selecting the premium subscription option – please note that you must subscribe from issue 1, 2, 3, 4 or 5 to be eligible for a premium subscription. If you have already begun your subscription but wish to upgrade to a premium subscription, you can do so before you reach issue 5. To upgrade, please contact our Customer Service Team.

Your first premium embroidery kit will arrive with issue 12 and subsequent embroidery kits will be sent with issues 33, 54, 75, and 96. There are five premium embroidery kits in total.

You will start paying the extra £1 (€1.50) from your starting issue. The free issue you’re entitled to as a subscriber will of course remain free. If you start your subscription at a later issue you just have to pay an additional £1 (€1.50) per issue for the issues you have missed.

Please note that you can only upgrade to a premium subscription until issue 5.

Please contact our Customer Service Team if you want to cancel the premium side of your subscription.

If you have not yet received your first premium embroidery kit, you will be entitled to a refund.

If you have received your first premium embroidery kit and then decide to cancel before you receive the second premium embroidery kit, you will only receive a refund on the issues you have paid the extra £1 (€1.50) on since the first premium embroidery kit.

If you have received your second premium embroidery kit and then decide to cancel before you receive your third premium embroidery kit, you will only receive a refund on the issues you have paid the extra £1 (€1.50) on since the second premium embroidery kit. The same principle applies for all premium sets.

No, premium items are only available if your subscription is still running.

Yes, you can now access your subscriber account online on www.hachettepartworks.com. You will need to register or log-in and then add your subscriber number to access your collection details. This will only take a few moments and then you will be able to see the following information:

• Check to see which issues and free gifts have been sent to you and when.
• Check what you have paid for and see if there is any outstanding amount.
• Add new subscriptions to your account.
• Keep track of your orders.

Please contact our Customer Service Team to let them know your new address and we will update your details accordingly – where possible please do give at least 28 days’ notice for any changes of address. Please note that you cannot change your delivery address for your subscription online.

Please give us a call on 0344 892 7198 and make sure that you don’t share any of your payment or card information by email.

You can cancel at any time giving 28 days’ notice – please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.

If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:

Peter Rabbit Cross Stitch
Staci
Swift Park
Old Leicester Road
Rugby
CV21 1DZ

Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.

To order back issues, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.

We are sorry to hear that. If you have recently subscribed, please allow up to 28 days for the delivery of your first parcel. Our Customer Service Team can resolve this for you, please just get in touch using one of the methods in the Contact section. If you email the team, please include your name and subscription number in the subject line.

We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.

You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!

We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.

We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Service Team at PRCrossStitch@hachette-service.com.

It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our Customer Service Team using one of the methods on the contact section.