Your location is set to Australia

Continue

SWITCH COUNTRY?

Become a cross stitch expert with Peter Rabbit!

Every month, develop your cross-stitching skills with timeless motifs of Peter Rabbit and Friends.

Each magazine comes with easy-to-follow instructions for adding the next motif to your sampler, not to mention loads of tips and tricks to help you hone your craft. You’ll also discover the extraordinary life and legacy of Beatrix Potter with fascinating articles and photos to enjoy in every issue.

How it works

You will receive 4 issues every month. Standard issues cost $13.99 inc. GST. One of your issues in your first delivery will be FREE and you’ll also receive 4 FREE gifts.

Click subscribe and choose your starting issue.
You’ll receive your first delivery of issues within a month, containing your FREE issue and FREE cross stitch starter kit.
From then on, you’ll receive another delivery each month containing 4 issues at $13.99 inc. GST each.
You’ll receive your FREE Peter Rabbit Cross Stitch binder and dividers with your 3rd delivery PLUS 2 more exciting gifts in future deliveries.

Subscriber benefits

Watch our TV advert!

FAQs

Click to open/close

Below are the most frequently asked questions which we have answered. Please check here before you get in contact with us, as you may find we have already answered your question.

ABOUT THE COLLECTION

What is the Peter Rabbit Cross Stitch collection?

With Peter Rabbit Cross Stitch, you’ll stitch and create a stunning Peter Rabbit & Friends character sampler. Split into the four seasons, the finished piece is a timeless classic that will look beautiful in any bedroom or nursery. You can celebrate all of your favourite Peter Rabbit & Friends characters and bring them to life in cross stitch week-by-week, plus create a variety of beautiful cross stitched items for friends, family and home too.

When will the collection be available?

Issue 1 will be available to buy on 17th February 2025. Issue 2 will be available on 6th March, and all further issues will be released weekly.

How many issues are there in the collection?

There are currently 120 issues planned.

How often is the collection published?

Weekly from issue 3 onwards.

How much does each issue cost?

  • Issue 1 comes at the special price of $2.99 inc. GST.
  • Issue 2 comes at the special price of $8.99 inc. GST.
  • Issue 3 onwards is priced at $13.99 inc. GST.

Are issues available digitally?

We’re sorry, but issues will not be available digitally.

SUBSCRIBING TO THE COLLECTION

How do I subscribe?

You can subscribe to Peter Rabbit Cross Stitch in 1 of 3 ways: online; by telephone on (02) 8378 7931; or by post by filling in a subscription form which can be found in Issues 1, 2 and 3 of the collection.

When will I receive my superb free gifts?

Gifts are reserved for those starting their subscription with issues 1, 2, 3 or 4.

  • With your 1st delivery, you will receive your FREE cross stitch starter kit plus one of your issues will also be FREE.
  • With your 3rd delivery, you will receive your FREE Peter Rabbit Cross Stitch binder and dividers.
  • With your 5th delivery, you will receive your FREE Peter Rabbit teacup and saucer.
  • With your 7th delivery, you will receive your FREE Peter Rabbit tin set.

Please note, some gifts may be dispatched separately from the issues.

Can I get the free subscription gifts without subscribing?

No, sorry, but if you’d like to subscribe you can do so here. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

Have you received my subscription request - I have not had confirmation?

If you have subscribed online, you will receive a confirmation email within 24 hours of placing your order. You should then receive your welcome email within 72 hours, containing your subscription number. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven’t received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please be sure to include your full name and the collection you wish to subscribe to in the subject line.

What are your delivery methods?

All our dispatches are sent by Australia Post. Some parcels that we send out which include free gifts may be too large to fit through letter boxes. If Australia Post has attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘we tried to deliver’ card which should have your sorting office contact details on it.

MANAGING YOUR SUBSCRIPTION

What if I move house?

Please contact our Customer Service Team to let them know your new address and we will update your details accordingly – where possible please do give at least 28 days’ notice for any changes of address. Please note that you cannot change your delivery address for your subscription online.

What if my card is expired or my payment details changed? How can I update my details securely?

Please give us a call on (02) 8378 7931 and make sure that you don’t share any of your payment or card information by email.

REPLACEMENTS, RETURNS AND CANCELLATIONS

How do I cancel my subscription?

You can cancel at any time giving 28 days’ notice – please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.

How do I return an issue?

If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:

Peter Rabbit Cross Stitch
D&D Mailing Services
16 Elonera Road
Noble Park

Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.

How can I get back issues?

To order back issues, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.

I have not received all my issues or gifts. How can you help?

We are sorry to hear that. If you have recently subscribed, please allow up to 28 days for the delivery of your first parcel. Our Customer Service Team can resolve this for you, please just get in touch using one of the methods in the Contact section. If you email the team, please include your name and subscription number in the subject line.

Why have I received the wrong issue/s?

We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.

I cannot find copies in the shops – what do I do?

You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!

What should I do if I receive a damaged issue?

We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Australia Post.

OTHER QUESTIONS

Why can't I get through on the telephone number given?

We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Service Team at PRCrossStitch@hachette-service.com.

I cannot access some of the website pages. What can I do?

It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our Customer Service Team using one of the methods on the contact section.

Contact

Email:

Email our customer service team:

Chat:

Chat with our Customer Service Team on WhatsApp.

Phone:

Call the Peter Rabbit Cross Stitch hotline on:

(02) 8378 7931
(Local rates apply)
Post:

Write to our Customer Service Team at:

Peter Rabbit Cross Stitch
D&D Mailing Services
16 Elonera Road
Noble Park